Payment & Returns

Stafford office:

01785 541463 

Monday-Friday 0900-1600hrs

Payment by debit/credit card or Paypal invoice if you prefer

We no longer accept cheques or Postal Orders

We do not store your credit card details

PCI 2006 compliant

GDPR 2018 compliant

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From Oct 2015:

We no longer have a shop open to the public for collection of goods

Returns

You can return your item for a full refund subject to the following:

The item must be returned within 14 days after receipt and be undamaged and in its original bag

Return costs to be met by customer unless the goods supplied are faulty

Please enclose your name & address, telephone number and the reason for return

We will inspect the item and refund you within fourteen days. Original payments made by by Paypal will refunded to Paypal

If payment was made by card then as we are PCI compliant we do not keep your card details. Refund will be by cheque

Please note returns will not be accepted for damaged or dirty car covers caused by wind, weather, wear & tear, oil  etc

Items made to order (Including covers with logos) cannot be returned for refunds

We reserve the right to ask the customer to return the item to our nominated address

(ie the car cover may have been originally supplied direct from the manufacturer and that is where it should be returned to)

Any goods correctly supplied but returned will be subject to 10% handling charge

Payments on this website are processed via Paypal even if paid by card originally. Refunds will be made by Paypal process and be

subject to their refund time scale. We have no control over the length of time it may take to credit your account

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Special Orders

Special orders such as car covers with logos, wording or bespoke covers must be paid for before manufacture

They will not be accepted as returns for refunds under any circumstances

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Pricing

The contract between us and the customer is not made until the goods are dispatched

If we have made an error in pricing we will offer the item to you at the correct selling price

If you do not wish to pay this price then we may exercise our right to cancel the transaction

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We comply with:

Distance Selling Regulations 2000

Consumer Contracts Regulations 2014